We have just completed our annual customer feedback survey for our ICT Support Service to Primary Schools in Derbyshire.
We received 5/5 in each section!
Rating comprised of the following sections.
🗣 Communication
🆘 Helpfulness of our staff
💓 Overall satisfaction with the service
👩🏫 Impact on teaching and learning
We are very proud to be able to provide the following feedback examples from of our valuable customers.
Oak Grange Nursery and Primary School (East Midlands Education Trust)
"Rezolution ICT provide an outstanding service. From administration to implementation the customer care is exemplary. As a primary school our ability to function, communicate and most importantly educate, is completely dependent on an effective IT infrastructure. Having Andy as our consistent engineer ensures that this happens. It also means that as a Headteacher, I can work in partnership on a strategic vision for IT in our school, with the very greatest of confidence that this will be realised, therefore having a positive impact on our children. Thank you"
Pilsley CofE Primary School
“Always a professional, helpful and reliable service with excellent communication. We would be lost without you!!”
Street Lane Primary School (East Midlands Education Trust)
“Nothing is too much trouble. The team always go above and beyond for us”
Monyash CE Primary School
“Rezolution ICT staff, both office based and technicians in school, are the most helpful people that school has worked with. No question is too silly to ask, no problem is too small to deal with. Their knowledge is second to none, in particular how DCC works in relation to the ICT needs of a school which makes them the perfect company to work with. I would highly recommend Rezolution ICT”
Kilburn Junior School (Embark Federation)
“I can’t speak more highly of Rezolution ICT. They are a real asset to our school and all our staff know that they are on the end of a phone whenever we need them! They always keep us informed and are willing to do whatever they can to help. Excellent service!”
Bramley Vale Primary School
“5 Star service! I would recommend to other schools”
“Excellent service from the beginning. Our computers have never run so smoothly”
Woodland Federation of Schools
“Rezolution ICT provide a service that is second to none! Always available by phone, text or email to help and advise whenever needed :)”
Peak Forest CE Primary School
“We always know that we will get an immediate response to any issues arising. It is a great comfort to know that we are in safe hands having such a knowledgeable IT service to keep us up to date both with equipment, licensing and strict data control. . . so important in a school setting”
Great Hucklow CE Primary School
“Rezolution ICT provide a great service, always very helpful and prompt in replies to queries, provide a great service and can answer any IT problem we put to them”
Stretton Handley CE Primary School
“Rezolution ICT are always very friendly, knowledgeable and helpful and go above and beyond to solve any problems!”
"Rezolution ICT were extremely efficient and professional in all areas of our network infrastructure project in school. The work and knowledge was to the highest of standards"
"The cloud migration has been of huge benefit to us as a federation. The two schools can easily access shared planning and resources and the Headteacher can source information about both schools from any location. Our 'cloud' site is split into staff, admin, headteacher and governor sections according to one's role and authorised level of access. The Cloud project has also meant that we are meeting our own target of reducing paper, knowing that documents are securely stored"
"Cloud migration has been a game changer for staff at school, enabling access to files and documents. The migration process was seamless and well-managed by Rezolution ICT, for which we are most grateful"